We offer free postage within the UK on orders over £30. For smaller orders, there is a fixed charge of £1.50. Goods will be dispatched the next working day following receipt of payment. If you need something urgently, please contact us by phone and we will see if we can help. We will always send an email advising you when your order has been dispatched.
To keep our costs down, we try to recycle packaging when it is in good condition.
As of March 2018 we are shipping to the US and Europe. Parcels will be sent by the International Standard service. There is a fixed charge of £5.00 for postage and packaging and orders over £75.00 will be sent free of charge.
Update November 2018. Unfortunately we have been experiencing some problems with international deliveries recently, so will only be shipping within the UK for the moment. Apologies for the disappointment.
If you are in any way unhappy with the goods, you may return them to us for exchange or a refund. To cancel your order you must notify us either by letter or email, and send the goods back to us at your own cost and risk. Items must be returned unused and in the original packaging. We regret that, for reasons of hygiene, we are unable to offer refunds on earrings unless faulty.
Goods which are faulty or damaged in transit will be replaced. Please note that you must inform us of breakages within 3 days of receiving the order.